Question Re: Payment not received in Member To Member Support DO NOT DELETE

Payment not received

adele_76 — Fri, 23 Feb 2018 00:11:58 GMT

How do I go about getting listing fees back for non paid items and open non paid strikes please new to selling and had a few

Re: Payment not received

profgaz — Fri, 23 Feb 2018 02:16:55 GMT

If the Buyer doesn't pay, After 48 hrs, you can Open an unpaid item case in the resolution center. (Close after 5 days to get your final value fees credit)
If Buyer still hasn't paid they get an account defect, which helps stop silly buyers wanting to cancel for no good reason.
Neither party can leave feedback either.

Add Buyer to your blocked bidders list
https://pages.ebay.co.uk/help/sell/manage_bidders_ov.html
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

http://pages.ebay.co.uk/help/sell/unpaid-items.html

Re: Payment not received

adele_76 — Fri, 23 Feb 2018 10:14:21 GMT

Thanks

Re: Payment not received

corred — Fri, 23 Feb 2018 10:16:01 GMT

@adele_76

• If an item has not been paid for 48 hours after the listing ended then you can open an unpaid case here http://resolutioncentre.ebay.co.uk/ (you have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest)
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• After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit
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• Once a case has been closed you can then relist or make a second chance offer to the underbidder
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• Once an unpaid case has been opened the transaction cannot be cancelled, only closing the case after 4 days will do this
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• You should not simply cancel a transaction as it may leave you with fees to pay & a selling defect
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• When a case has been closed in your favour as the seller then the buyer receives a damaging unpaid strike against their account & NEITHER of you may leave feedback
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• Details here
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• http://pages.ebay.co.uk/help/sell/unpaid-items.html

Re: Payment not received

adele_76 — Fri, 23 Feb 2018 11:22:25 GMT

Thanks