Question Re: Smashed item on arrival in Member To Member Support DO NOT DELETE

Smashed item on arrival

babyfacebillytheswag — Wed, 14 Feb 2018 12:05:57 GMT

After padding and wrapping and boxing in another box, a mug arrived smashed. I bought the postage through eBay. Do I have to refund the seller his whole amount, plus postage?

Thanks.

Re: Smashed item on arrival

pixiesen2012 — Wed, 14 Feb 2018 12:09:18 GMT

yes you do,

Re: Smashed item on arrival

temperate_porcine — Wed, 14 Feb 2018 12:10:09 GMT

@babyfacebillytheswag wrote:

Do I have to refund the seller his whole amount, plus postage?

Thanks.

Yes, ask the buyer to open a case in the resolution center, refund from there.

Re: Smashed item on arrival

red_magpie — Wed, 14 Feb 2018 12:11:06 GMT

If you mean do you have to refund the BUYER, yes you do.

The best way to refund a buyer is to ask them to open a case under eBay's money back guarantee, through the resolution centre.

This won't count against you provided you click on the option to refund the buyer on return. EBay will give you the option to purchase and send send the buyer a prepaid return label if you want the broken item back. When it's returned you can process their refund through the case and will receive a credit for your final value fee and PayPal fee.

If you attempt a DIY refund eBay may treat it as a seller initiated cancellation. You would then receive a defect on your account, and your selling fee would not be refunded.