fee's on cancelled listing

legraha-82 — Tue, 13 Feb 2018 15:40:59 GMT

baiscally got an item listed for £90, someones brought it and contacted me seconds later saying they didnt want it. so I've cancled the order and I've still be charged £9 for listing fee's. as the item is relisted and fingers crossed it will sell but im not paying £18 for a listing, what can i do about this issue ?

Re: fee's on cancelled listing

corred — Tue, 13 Feb 2018 15:43:22 GMT

@legraha-82

You should not have cancelled !!

• If an item has not been paid for 48 hours after the listing ended then you can open an unpaid case here http://resolutioncentre.ebay.co.uk/ (you have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest)
•
• After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit
•
• Once a case has been closed you can then relist or make a second chance offer to the underbidder
•
• Once an unpaid case has been opened the transaction cannot be cancelled, only closing the case after 4 days will do this
•
• You should not simply cancel a transaction as it may leave you with fees to pay & a selling defect
•
• When a case has been closed in your favour as the seller then the buyer receives a damaging unpaid strike against their account & NEITHER of you may leave feedback
•
• Details here
•
• http://pages.ebay.co.uk/help/sell/unpaid-items.html

Question Re: fee's on cancelled listing in Member To Member Support DO NOT DELETE

fee's on cancelled listing

Re: fee's on cancelled listing