Question Re: Non-payment Invoice in Member To Member Support DO NOT DELETE

Non-payment Invoice

rlloyd09 — Sun, 04 Feb 2018 17:55:41 GMT

I have a non-paying bidder which I have raised a case for yet I'm still being charged for the sale on my invoice?

siennagoldmgf — Sun, 04 Feb 2018 17:57:19 GMT

The case has to be completed before you get FVF credit, buyer still might pay.

arkwebus — Sun, 04 Feb 2018 17:59:47 GMT

You open the non-payer case after 2 days and close after a further 4 days. You get a fee credit.

Depending on how long you actually leave it the fee credit may fall into the next charging period.

rlloyd09 — Sun, 04 Feb 2018 18:09:05 GMT

It was raised over a week ago?

arkwebus — Sun, 04 Feb 2018 18:13:40 GMT

You opened the case over a week ago and now you need to close it. Then you will get the fee credit.

Best wishes

siennagoldmgf — Sun, 04 Feb 2018 18:13:38 GMT

Did you close it? You have to after 4 days otherwise you won't get refunded.