Question Re: sellers lies in Member To Member Support DO NOT DELETE

sellers lies

shooshmun — Sat, 03 Feb 2018 13:12:47 GMT

Hi all.

Recently, I purchased a t-shirt. But when it arrived it was far larger than any of the other XL t-shirts, by the same manufacturer, that I've recently purchased from, were.

The tops of the shoulders were halfway down my arms - so I duely contacted the seller to arrange a return.

They agreed to cover my return postage(as it stated on the ebay returns section that I would be charged £3.02 for using this printed out label) that ebay supplies...as this is not my fault but theirs.

The sellers agreed to refund me for the return postage costs, upon the return of the t-shirt.

So I sent it back & only received the original purchase price in refund - all of my attempts at communication have been ingored.

The seller states they will refund me in two seperate messages - do I have a right to claim the postage I have been wrongly charged for?

How & where do I do this please?

Thank you

Re: sellers lies

023mjc — Sat, 03 Feb 2018 13:20:19 GMT

No I'm afraid you cannot claim it back. If you had followed the directions in ebays money back guarantee, the seller could have been made to send you a pre paid label, but if you have already paid the return postage yourself, there is no way to claim it back afterwards. Ebay won't get involved, as they gave you the means to get a pre paid label.

Re: sellers lies

shooshmun — Sat, 03 Feb 2018 15:04:57 GMT

But I did use the pre paid label that ebay supplied to return my item. I was even told by ebay that they'd deduct the £3.02 from my account
...however, I'd asked the seller if this would be refunded by them & their response was;
Send it back & they'd refund me inc the money ebay charged me for the return label ~ it is unfare

Re: sellers lies

corred — Sat, 03 Feb 2018 15:12:58 GMT

@shooshmun

You opened the wrong return.......you opened a simple return request where the buyer pays return P&P.....you needed to open a Not As Described case.....where a seller would have had to issue a PREPAID label

Re: sellers lies

arkwebus — Sat, 03 Feb 2018 15:35:17 GMT

The "mistake" was to have got into a discussion with the seller.

It sounds as if you opened a "return" rather than "not as described". Whatever the seller says there is no way you can force him to repay the postage I'm afraid