https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund-on-item/qaa-p/5791351#M722559 <P>It makes no difference it you say it was damaged or not</P> <P>It they buyer opens a not as described dispute then you have to send a pre paid label for the return and once you have your item back then you refund in full of the original payment</P> <P>You get your final value fees back and no defect on your account</P> <P>&nbsp;</P> <P>No returns on your listing if for a change of mind return</P> <P>If an item is not as described then we all have to accept returns</P> Wed, 31 Jan 2018 23:05:36 GMT redwick1 2018-01-31T23:05:36Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund-on-item/qaq-p/5791346 I sold an item on eBay it stated no returns now buyer said it's damaged so it's being returned the damage their saying is on the photos I placed on my advert to me it's not damaged but if it is on the photos why did they bid in the first place Wed, 31 Jan 2018 23:02:48 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund-on-item/qaq-p/5791346 laylahidi 2018-01-31T23:02:48Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund-on-item/qaa-p/5791351#M722559 <P>It makes no difference it you say it was damaged or not</P> <P>It they buyer opens a not as described dispute then you have to send a pre paid label for the return and once you have your item back then you refund in full of the original payment</P> <P>You get your final value fees back and no defect on your account</P> <P>&nbsp;</P> <P>No returns on your listing if for a change of mind return</P> <P>If an item is not as described then we all have to accept returns</P> Wed, 31 Jan 2018 23:05:36 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund-on-item/qaa-p/5791351#M722559 redwick1 2018-01-31T23:05:36Z