https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase/qaa-p/5781095#M716759 <P>Why didn't you read ebays money back guarantee ?&nbsp; The rules are clear, that returned items need to be sent by a tracked method.&nbsp; If the item was misdescribed the seller could have been made to pay for the return postage.</P> <P>&nbsp;</P> <P>If the seller says they have not received the item they will not be made to refund.</P> Wed, 24 Jan 2018 21:13:28 GMT 023mjc 2018-01-24T21:13:28Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase/qaq-p/5781091 <P>I purchased a mobile phone case but it did not fit my phone even though it said it was for a Samsung Galaxy J3 - cut outs were in wrong place and size.</P><P>Emailed supplier next day Weds 15th but no reply. Started a return and posted today (24th) but when doing next step saying I had posted ebay asking for a tracking no. but it just went as a 75p 2nd class as small.&nbsp; Now cannot complete Return as do not have tracking no. and supplier not answering email.</P><P>How can I get my money back?</P> Wed, 24 Jan 2018 21:08:43 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase/qaq-p/5781091 marnidavi_0 2018-01-24T21:08:43Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase/qaa-p/5781095#M716759 <P>Why didn't you read ebays money back guarantee ?&nbsp; The rules are clear, that returned items need to be sent by a tracked method.&nbsp; If the item was misdescribed the seller could have been made to pay for the return postage.</P> <P>&nbsp;</P> <P>If the seller says they have not received the item they will not be made to refund.</P> Wed, 24 Jan 2018 21:13:28 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase/qaa-p/5781095#M716759 023mjc 2018-01-24T21:13:28Z