Question Re: return in Member To Member Support DO NOT DELETE

return

squattgod — Fri, 12 Jan 2018 14:18:04 GMT

I have opened a case with ebay , regarding an item i bought that has coe damaged.

The seller will not accept a return, but ebay status says to let them know when i have sent the item back.

I spoke with the seller and they have yet again told me that they are not accepting it.

where do i go from here?

Re: return

bikergirl-2008 — Fri, 12 Jan 2018 14:23:57 GMT

If you are getting nowhere you just need to escalate the case to a claim from 8 days after opening.

If you have already escalated you just need to return the item to the seller via a tracked means and enter the tracking into the case details to win.

If the seller chooses not to go and collect their item then they will just lose that and their money, eBay will have deemed that you have done all you can by returning the item.

Re: return

023mjc — Fri, 12 Jan 2018 14:24:51 GMT

I assume you have opened the correct case in the resolution centre - "does not match sellers description".

When your case has been open for 8 full days ( so day 9) you will see the option to ask ebay to step in. when you do, they will send a pre paid returns label at the sellers expense. Add the tracking number into your case details. When tracking shows the item has been delivered to the seller, your refund should follow.