https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-item-and-seller-refuses-return/qaa-p/5761521#M705457 <P>Open a Return Case in the Resolution Center for Item Not as Described.<BR />Wait for the label to print off from the Seller.<BR />If the Seller doesn't provide the label or is unhelpful, you can ask ebay to step in after 8 days.</P> Thu, 11 Jan 2018 17:22:47 GMT profgaz 2018-01-11T17:22:47Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-item-and-seller-refuses-return/qaq-p/5761511 How do a get seller to stand by his/her product as have baught phone and its broken and spent a lot of money to get told wont be refunded Thu, 11 Jan 2018 17:17:32 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-item-and-seller-refuses-return/qaq-p/5761511 mumblesandbonnie 2018-01-11T17:17:32Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-item-and-seller-refuses-return/qaa-p/5761517#M705455 <P>Ignore what the seller says and follow the instuctions in ebays money back guarantee. Your item does not match the sellers description.&nbsp; He will not only be made to refund in full, but he pays the return postage too.</P> Thu, 11 Jan 2018 17:20:33 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-item-and-seller-refuses-return/qaa-p/5761517#M705455 023mjc 2018-01-11T17:20:33Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-item-and-seller-refuses-return/qaa-p/5761521#M705457 <P>Open a Return Case in the Resolution Center for Item Not as Described.<BR />Wait for the label to print off from the Seller.<BR />If the Seller doesn't provide the label or is unhelpful, you can ask ebay to step in after 8 days.</P> Thu, 11 Jan 2018 17:22:47 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-item-and-seller-refuses-return/qaa-p/5761521#M705457 profgaz 2018-01-11T17:22:47Z