Question Re: GLOBAL SHIPPING RETURNS in Member To Member Support DO NOT DELETE

GLOBAL SHIPPING RETURNS

2012bespoke — Tue, 09 Jan 2018 17:37:33 GMT

Hi there, I have sold an item through global shipping programme so do not have the buyers address or details, how do I upload the necessary returns label as requested by Ebay return rules without the buyers details ????

Re: GLOBAL SHIPPING RETURNS

pixiesen2012 — Tue, 09 Jan 2018 17:52:16 GMT

why do you need the buyers address for a return?

Re: GLOBAL SHIPPING RETURNS

2012bespoke — Tue, 09 Jan 2018 17:58:46 GMT

I agreed the returns request and the Ebay page said I had to upload a returns label for the buyer, and to purchase one and upload it I need both mine and the buyers address. It is a bit complicated because I sent it through global shipping programme.

Re: GLOBAL SHIPPING RETURNS

2012bespoke — Tue, 09 Jan 2018 18:00:46 GMT

I may be being really dipsy but have now message the buyer direct to ask for the returns address I hope that is the correct way forward. many thanks :0)

Re: GLOBAL SHIPPING RETURNS

corred — Tue, 09 Jan 2018 18:15:27 GMT

@2012bespoke

You cannot return items via GSP.....they can only be returned using a normal postal service

Not sure why you are accepting an international return

Not as described should not require a return as they are supposed to be inspected by Pitney Bowes

You cannot issue overseas postage labels

Re: GLOBAL SHIPPING RETURNS

2012bespoke — Wed, 10 Jan 2018 00:01:28 GMT

Many thanks for your help.. It is causing me a great deal of stress. I will update the buyer and see where we go from here best regards