Question Re: Fake Pandora earrings. Described as genuine. in Member To Member Support DO NOT DELETE

Fake Pandora earrings. Described as genuine.

hutchinsonalison2012 — Wed, 27 Dec 2017 15:11:07 GMT

Hi, I bought Genuine Pandora rose gold earrings costing £29.00 plus postage on ebay. I appreciate it was in August and no longer on my 'bought' list to report to ebay. I had the earrings looked at in a Pandora shop and they confirmed they are fake. This was after buying a recent pair from a different seller which were also fake. That matter was resolved and i was refunded but it arose my suspicion about the first pair. I have evidence on my PayPal account and an email address which i have emailed but have had no response. Do i have a case with the first seller or is it too late? I have photos of the real and fake earrings and a paypal transaction as evidence.
Any advice? Thanks

Re: Fake Pandora earrings. Described as genuine.

023mjc — Wed, 27 Dec 2017 15:15:16 GMT

Paypal allows 180 days to open a case, but whether they would allow a "not as described" case after 4 months, I don't know. No harm trying though. If they do, you would have to return them by a tracked method at your own expense, and provide a tracking number.

Re: Fake Pandora earrings. Described as genuine.

redwick1 — Wed, 27 Dec 2017 15:17:20 GMT

You hae 30 days on ebay and 180 days on paypal to open any dispute.

If you open a dispute in paypal for a fake item then you will most likely have to show written evidence that the item is fake

A lot of items on ebay are fake

If it is a business seller in the UK then report to Trading Standards. You may have to go through Citizens advice and they forward it

Or it it is a seller selling lots of fakes.They have to be in the UK as TS have not way of dealing with sellers overseas

Re: Fake Pandora earrings. Described as genuine.

john1297576 — Wed, 27 Dec 2017 15:30:10 GMT

" I appreciate it was in August and no longer on my 'bought' list to report to ebay."

Just for info. purchase history goes back for a maximum of 3 years, look at the top right side and adjust the time period.

Re: Fake Pandora earrings. Described as genuine.

hutchinsonalison2012 — Wed, 27 Dec 2017 16:04:16 GMT

Thanks everyone. Lots to follow up on. I'll let you know. Looking into the 3 year thing first to contact seller.
Al 🙂

Re: Fake Pandora earrings. Described as genuine.

hutchinsonalison2012 — Wed, 27 Dec 2017 16:36:17 GMT

I found the earrings in the history thank you. It says the seller is no longer registered to ebay. I have sent a second message through ebay. I'm not hopeful of a response. Looks like a pop up seller with a short history. Possibly now selling under a new name as i see the same elaborate wording used in other product descriptions.