Question Re: Customer Services in Member To Member Support DO NOT DELETE

Customer Services

mseddon25 — Fri, 08 Dec 2017 13:42:39 GMT

I would like to know if there is an email address in which I could complain to ebay regardinf a return request that has been awarded in the buyers favour eventhough advisors have told me that the buyer is using buyer remorse.

Re: Customer Services

tressygirl — Fri, 08 Dec 2017 13:44:29 GMT

There is no email for eBay, but if you would like to talk to a Customer Support agent, go top of this page and from the Help & Contact bar type in something like ... Querying a Return. Follow prompts to Call Us.

Re: Customer Services

plum993 — Fri, 08 Dec 2017 13:44:57 GMT

There is no direct email address for ebay.

Appeal the decision

Re: Customer Services

franology — Fri, 08 Dec 2017 13:48:50 GMT

I'm afraid that anything said by Customer Support cannot be taken as binding on you or the other party. This CS agent was just giving you a personal opinion and possibly (probably) telling you what they thought you wanted to hear.

The only definite answer that you get when a case is opened is the one that informs you of eBay's decision.

eBay does not, in any case, deal with routine problems by email. There is no email address available.

Re: Customer Services

mseddon25 — Fri, 08 Dec 2017 16:52:08 GMT

I don't see the point ringing them becoz they just talking aload of *** to us telling us that i have listed it correctly as a used item. But the buyer opens a case on me saying that the item is damaged because there was speckles of skin on the item. I was like **bleep** its a used item. You can see via the pictures the white marks. But still the buyer gets protected, wheres the protection for the sellers

Re: Customer Services

mseddon25 — Fri, 08 Dec 2017 16:55:12 GMT

Tried to they have said the buyer is sending the item back and I have to pay for the return postage. I have 10 days to wait now can't buy ** all from ebay becoz of this Noob

Re: Customer Services

*vyolla* — Fri, 08 Dec 2017 16:43:34 GMT

Speckles of skin? Human bits of skin?

Re: Customer Services

franology — Fri, 08 Dec 2017 16:44:44 GMT

If you talk to Customer Support in the way you are writing here to your fellow-eBayers you may find it difficult to get help anyway.

I can't understand why a used item would have 'speckles of skin' on it. I think I would reject that without even a trace of buyer's remorse.

Re: Customer Services

plpmr — Fri, 08 Dec 2017 16:51:33 GMT

As the buyer claimed not as described [damaged] you won't win any appeal and the 'advisor' claiming 'buyer remorse' does not know what they are talking about - it's not unusual to be told what you want to hear to get you off the phone.

Re: Customer Services

mseddon25 — Fri, 08 Dec 2017 21:49:31 GMT

Aaawww well guys and girls if I knew it was a moderated forum and not an ebay forum I wouldnt have posted here. Hey moderators delete this post I dont give a F