Question Re: Returning Item not received in Member To Member Support DO NOT DELETE

Returning Item not received

davey_lew1200 — Mon, 13 Nov 2017 07:19:00 GMT

I have been trying to cancel an order for the last month. Having run out of options to cancel, as the seller refused to comunicate, I thought I would set up a return request. I now have a return setup but since I have not received the item, I cannot return it, and I am still £250 down as the money has gone from my account.

Anyone any ideas?

Thanks

Re: Returning Item not received

tressygirl — Mon, 13 Nov 2017 08:01:23 GMT

You have opened the wrong request, trouble is when you close it, you will not be able to open another with eBay.

The seller has already paid a 10% seller's fee on selling that item, so to retrieve that , they would need to send you a cancellation request which you must accept.

I'm afraid if the seller is not responding, you have to wait and see what they do, issue the cancellation, or post the item.

I would call eBay tell them the wrong case was opened, perhaps they can close it for you their end. You have always Paypal to open a case with, if you paid with them.

Re: Returning Item not received

davey_lew1200 — Tue, 14 Nov 2017 13:27:56 GMT

Thank you for your help. Ebay customer service, though a little hard to find the contact number, was spot on cancelling the return request and getting a refund organised.