Question Re: Parcel delivered however wrong address in Member To Member Support DO NOT DELETE

Parcel delivered however wrong address

ckeir.02mh — Sat, 11 Nov 2017 15:43:17 GMT

Hi, I have delivered the parcel to address i was given through eBay see here GSP, Unit 3 Dove CL, Fradley Pk
LICHFIELD
Staffordshire
WS13 8UR
United Kingdom

However buyer lives in Italy! I have refunded him his money but I need the parcel returning to me, can you tell me how I was given the above address and how can I get my parcel back?

Thanks.

Re: Parcel delivered however wrong address

pixiesen2012 — Sat, 11 Nov 2017 15:47:49 GMT

that address is the UK postage hub for items sold through the global shipping program.

Re: Parcel delivered however wrong address

1956glyn — Sat, 11 Nov 2017 15:50:31 GMT

You have not understood how the GSP works

https://sellercentre.ebay.co.uk/private/global-shipping-programme

Re: Parcel delivered however wrong address

023mjc — Sat, 11 Nov 2017 15:50:35 GMT

Thats the GSP address you have to send the item to. They forward it to the buyer overseas.

Re: Parcel delivered however wrong address

redwick1 — Sat, 11 Nov 2017 15:50:41 GMT

The address you have there if for sellers who are opted into the ebay Globel Shipping Programme

The seller sends to the address on paypal which is in Lichfield and once there it is shipped on to the buyer in Italy

The buyer pays extra to ebay for the service

If it was the headlights then that is the correct address as it says Ship to many other countries on your listing which is GSP

Yuo should not have refunded the money

If it is at the GSP hub then it will most likely have been shipped on to the buyer now with no way of getting it back

You would have to ask the buyer to repay for the item and there is no way you can force them to do that

The address would be on the paypal payment when the buyer paid

https://sellercentre.ebay.co.uk/private/global-shipping-programme

Re: Parcel delivered however wrong address

red_magpie — Sat, 11 Nov 2017 15:51:17 GMT

Your listings show that you are subscribed to eBay's global shipping programme.

When you sell something abroad, you simply post it to eBay's shipping hub. That's the address in Lichfield you were given by eBay, and sent it to. They will repack it and deliver it to your buyer in Italy. The buyer pays the cost of international shipping direct to eBay.

You haven't said why you've refunded your buyer. I doubt whether you can stop the global shipment now. You will just have to hope that when your buyer in Italy receives it they will return your refund.