Question Re: Lack of refund for returned item in Member To Member Support DO NOT DELETE

Lack of refund for returned item

aunty_anita — Fri, 10 Nov 2017 08:42:12 GMT

I returned a faulty item following instructions from the seller 2 weeks ago but have not received a replacement or refund or any form of communication from them. Status just comes up as waiting for return. I have proof of posting. Where do I stand? Ebay say they are dropping the case in a few days.

Re: Lack of refund for returned item

nightnursekitten — Fri, 10 Nov 2017 08:44:43 GMT

Have you entered the tracking number from your return into the case so ebay can see the seller has it back?

Re: Lack of refund for returned item

023mjc — Fri, 10 Nov 2017 08:48:24 GMT

If you followed the instructions to the letter you will have a tracked receipt, not just proof of postage.

Add the tracking number into your case details, and escalate the case when it's been open for 8 full days or more. if tracking shows delivery, your refund will follow.

Re: Lack of refund for returned item

aunty_anita — Fri, 10 Nov 2017 08:51:10 GMT

Yes

Re: Lack of refund for returned item

nightnursekitten — Fri, 10 Nov 2017 08:51:57 GMT

And escalated to ebay?

Re: Lack of refund for returned item

aunty_anita — Fri, 10 Nov 2017 08:53:42 GMT

Every time I try to escalate to ebay it takes me round in circles and just says the seller is waiting for the return. Not sure how else to escalate it to ebay.

Re: Lack of refund for returned item

nightnursekitten — Fri, 10 Nov 2017 08:54:37 GMT

What does the tracking status say?

Re: Lack of refund for returned item

aunty_anita — Fri, 10 Nov 2017 08:55:32 GMT

It seems wrong that because I opened a return request I can not even leave feedback.

Re: Lack of refund for returned item

nightnursekitten — Fri, 10 Nov 2017 08:56:35 GMT

You will be able to leave feedback, but leave that til the case is closed

Re: Lack of refund for returned item

aunty_anita — Fri, 10 Nov 2017 10:03:46 GMT

The seller is saying that he has not received the item back and that th3 tracking reference did not show anything. I used his return label and got proof of posting. Is this not good enough. I don’t know what to do and cant seem to find the righ5 link to contact ebay. Should I go to Paypal? We are talking about less than a fiver but it’s the principal as I hate con artists.

Re: Lack of refund for returned item

aunty_anita — Mon, 13 Nov 2017 17:37:48 GMT

They did not ask me to track it, the cost would not justify it as less than a fiver

Re: Lack of refund for returned item

023mjc — Mon, 13 Nov 2017 18:10:54 GMT

Who didn't ask you to track it ? If you mean the seller, then of course they didn't - that's how they get away without refunding. You couldn't have followed the instructions in ebays money back guarantee, because if you had, the seller would have been made to send you a pre paid tracked returns label. If they thought it wasn't worth the extra postage they can just refund you without return.

Re: Lack of refund for returned item

aunty_anita — Mon, 13 Nov 2017 19:17:44 GMT

Looks like they have conned me on this occasion, will have to put it down to experience and not put my trust in sellers.

Re: Lack of refund for returned item

aunty_anita — Wed, 15 Nov 2017 08:41:22 GMT

I escalated this to ebay and they said that as the seller had supplied the postage label delivery was their responsibility. They immediately refunded my money. I guess these types of sellers do not bank on buyers being so persistent over small value items. Justice done and case closed.