Question Re: Messages blocked for using account details in Member To Member Support DO NOT DELETE

Messages blocked for using account details

sa.co02 — Tue, 07 Nov 2017 07:56:38 GMT

Hello my messages have been blocked for sending account details. What do I do?!

tressygirl — Tue, 07 Nov 2017 08:03:22 GMT

The penalty for this first 'offence' is a 7 day restriction. You will just have to wait the time out to be able to message again.

Giving out any contact details before an item is purchased, is strictly against the rules, as it can, potentially lead to off eBay sales.

sarah_uk@ebay.com — Tue, 07 Nov 2017 14:09:57 GMT

Hi @sa.co02 As @tressygirl have advised this is due to our off eBay sales policy.

We have some YouTube videos available on this which provide more information and best practise guidelines - https://goo.gl/5BFqqP

Hope this helps.

Sarah