Question Re: RECEIVED NEGATIVE FEEDBACK in Member To Member Support DO NOT DELETE

RECEIVED NEGATIVE FEEDBACK

aimeehelen1996 — Thu, 26 Oct 2017 18:17:01 GMT

HI, I received negative feedback from a buyer who bid on an item of mine but who was based in the United States. It clearly stated on my auction page that I post to United Kingdom at a postal charge of £2.90. No mention of international postage on the auction page. As soon as the bidding was over and I realised that he was in the US (within a couple of minutes) I contacted the winner and explained that I dont post overseas and explained that it states in the auction that I post to the United Kingdom. He did not acknowledge my message and had not paid any money to me so I then cancelled the auction and sold the item via the second chance option. I've since received negative feedback from him stating 'cancelled auction for no reason- did not state that will not post to United States) Seems unfair to me as I did give him a reason and it did not state that I post overseas in the original auction! Messaged ebay 3 times asking for them to remove feedback but its still there and I've not heard anything from them. Am I being unreasonable or should I just accept this?

Re: RECEIVED NEGATIVE FEEDBACK

norseway53 — Thu, 26 Oct 2017 18:24:07 GMT

Phone customer support and report the buyer for feedback abuse and also for unwelcome bidding. Buyer in a country you didn't offer to shp to and calling something in feedback that was not offered in the listing.

Re: RECEIVED NEGATIVE FEEDBACK

arkwebus — Thu, 26 Oct 2017 18:24:17 GMT

I'm not sure how you think you have e-mailed eBay as they don't do e-mail! You really needed to set your preferences to block bidders in countries to which you do not post.

If you contact eBay by phone they should help as you were being asked for a service that you do not provide.

Re: RECEIVED NEGATIVE FEEDBACK

aimeehelen1996 — Thu, 26 Oct 2017 18:45:49 GMT

Thanks for the reply. Yes I'll do that and try and get it removed.

Re: RECEIVED NEGATIVE FEEDBACK

aimeehelen1996 — Thu, 26 Oct 2017 18:50:29 GMT

Thanks for your advice with this. I'll sort out my preferences to block overseas bidders from now on. Dont often sell, I just tend to buy really so I'll get that sorted out. I'll contact ebay by phone and hopefully get the negative feedback removed. Thanks again