https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Feedback/qaa-p/5583858#M607527 <P>Unfortunately, there is nothing in that feedback which breaks rules so eBay will not remove it.</P> <P>&nbsp;</P> <P>The only way to remove it is to somehow resolve matters with the buyer.&nbsp; I know they are not being responsive now but the offer of a full refund might appease them,&nbsp; and then you can send them a feedback revision to complete.</P> <P>&nbsp;</P> <P>If, they do not agree your response qualifies the siituation adequately,&nbsp; and in my opinion would not put anyone of buying from you after reading that.&nbsp;</P> Tue, 26 Sep 2017 04:36:08 GMT tressygirl 2017-09-26T04:36:08Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Feedback/qaq-p/5583851 Buyer left negative feedback because item damaged in post Tue, 26 Sep 2017 04:24:44 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Feedback/qaq-p/5583851 g4zj4mes 2017-09-26T04:24:44Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Feedback/qaa-p/5583858#M607527 <P>Unfortunately, there is nothing in that feedback which breaks rules so eBay will not remove it.</P> <P>&nbsp;</P> <P>The only way to remove it is to somehow resolve matters with the buyer.&nbsp; I know they are not being responsive now but the offer of a full refund might appease them,&nbsp; and then you can send them a feedback revision to complete.</P> <P>&nbsp;</P> <P>If, they do not agree your response qualifies the siituation adequately,&nbsp; and in my opinion would not put anyone of buying from you after reading that.&nbsp;</P> Tue, 26 Sep 2017 04:36:08 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Feedback/qaa-p/5583858#M607527 tressygirl 2017-09-26T04:36:08Z