https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returned-item-fees/qaa-p/4506775#M60056 <P>When the buyer returns the item you can send a cancellation request and issue refund through the same process to end the transaction</P> <P>&nbsp;</P> <P>If you don't cancel and you just refund then the item reverts to showing to the buyer as an unpaid item</P> Thu, 19 Nov 2015 15:03:53 GMT jambuttyminer 2015-11-19T15:03:53Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returned-item-fees/qaq-p/4506757 <P>Hi</P><P>Unfortunately I have an item a buyer is not satisfied with, although not really in agreement I do not think there is too much option.</P><P>&nbsp;</P><P>However I cannot find any information on fees, if the buyer states item not in good enough condition and returns it I understand may have to pay return postage. However what happens to final value fees on the item, do these still get incurred even though the sale is unsucessful ?</P><P>Any help would be much appreciated as unable to find answer and negative responses from ebay support !</P> Thu, 19 Nov 2015 14:56:43 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returned-item-fees/qaq-p/4506757 antbennett10 2015-11-19T14:56:43Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returned-item-fees/qaa-p/4506775#M60056 <P>When the buyer returns the item you can send a cancellation request and issue refund through the same process to end the transaction</P> <P>&nbsp;</P> <P>If you don't cancel and you just refund then the item reverts to showing to the buyer as an unpaid item</P> Thu, 19 Nov 2015 15:03:53 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returned-item-fees/qaa-p/4506775#M60056 jambuttyminer 2015-11-19T15:03:53Z