Refund requested after buyer has left positive feedback.

helenmarianne2009 — Mon, 16 Nov 2015 11:11:01 GMT

I have very recently sold an expensive pair of 18ct gold, diamond and ruby earrings. These were very well described, weight and measurements given and well photographed. I offered a refund if the buyer wasn't delighted... He seemingly was very pleased with them on receipt as I received excellent feedback and a very pleasant email to thank me. Now a few days later, he has contacted me to say that he thinks the earrings (which are to be a present for his wife) are likely to be too big for her ear lobes and he wants me to refund his payment. Am I in my rights to refuse in these circumstances?

Many thanks for your help

Re: Refund requested after buyer has left positive feedback.

tobiasd4 — Mon, 16 Nov 2015 11:28:58 GMT

Your listing says you accept returns, buyer pays return postage, so you have to agree to it.

Feedback is not relevant.

Question Re: Refund requested after buyer has left positive feedback. in Member To Member Support DO NOT DELETE

Refund requested after buyer has left positive feedback.

Re: Refund requested after buyer has left positive feedback.