https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/returned-item-yet-ebay-closed-case/qaa-p/5510427#M566551 <P>Did you escalate the dispute 8 days after opening it</P> <P>Did you check the tracking to make sure the item was Delivered or Attempted delivery made</P> <P>&nbsp;</P> <P>You can not open another case on ebay so open a not as described dispute in paypal and put the tracking into the dispute</P> <P>As long as it says delivered then you should win</P> <P>Make sure you escalate the dispute as soon as you can but with in 20 days</P> Tue, 08 Aug 2017 22:10:59 GMT redwick1 2017-08-08T22:10:59Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/returned-item-yet-ebay-closed-case/qaq-p/5510420 <P>I received an item that wasn't as described, so returned to the seller as instructed by ebay. I provided tracking info, now ebay has closed the case so I have lost my money and the item! Please help!</P> Tue, 08 Aug 2017 22:06:48 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/returned-item-yet-ebay-closed-case/qaq-p/5510420 restore6 2017-08-08T22:06:48Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/returned-item-yet-ebay-closed-case/qaa-p/5510427#M566551 <P>Did you escalate the dispute 8 days after opening it</P> <P>Did you check the tracking to make sure the item was Delivered or Attempted delivery made</P> <P>&nbsp;</P> <P>You can not open another case on ebay so open a not as described dispute in paypal and put the tracking into the dispute</P> <P>As long as it says delivered then you should win</P> <P>Make sure you escalate the dispute as soon as you can but with in 20 days</P> Tue, 08 Aug 2017 22:10:59 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/returned-item-yet-ebay-closed-case/qaa-p/5510427#M566551 redwick1 2017-08-08T22:10:59Z