Dishonest buyers

tipcotrading — Tue, 25 Jul 2017 22:43:04 GMT

HELP!

How do you deal with lying, dishonest buyers? The ones that have figured out that if they tell ebay the item isn't as described they'll get their way!

Example 1: Mid-October. Item was a US Navy dress blue uniform. Buyer claimed it wasn't navy blue. She claimed it was black. She lived in San Diego, a town filled with Navy uniforms. Ebay believed her. She returned the item on Nov. 2. And didn't bother to wipe the white makeup off the collar. Violla! free halloween costume. Can't ebay put two and two together?

Example 2: Item is listed as local pick-up only. Buyer paid promptly. Buyer lives three states away. We wrote seven messages asking what his intentions were. His only response was "find some shipping prices for me." We did, trying to please the customer. No responses to our shipping quotes. Early one Sunday morning our store's owner got a phone call that the customer was here to pick up his item. Our boss lives less than three miles away, but got four phone calls asking how long it would take to get to the store.

Buyer received his merchandise. The next day he filed a complaint that we did not ship the item to him! And ebay just wen right along with him and forced a full refund. Why can't ebay see the trail of messages? Why, again, is the buyer given an automatic butt-kiss?

Example 3: A rechargable battery operated tool. It was new in the box. First buyer claimed it didn't work. In his next message the tool was now broke with a piece missing, but could be heard rattling around inside the tool. So as to not get a scolding from ebay, we accept the return. When it arrives we check it over. There is no rattle, nor signs of any piece being broken off. Although it left with a full charge in the NEW battery. it arrived back showing several scars from use, dropping, etc. It was also a
one battery fits six tools". It was flat dead. We charged it. Installed it and guess what...the saw ran as intended.

So, please, somebody tell me how to defend against the automatic passes ebay seems to give lying buyers?

Re: Dishonest buyers

red_magpie — Tue, 25 Jul 2017 23:14:13 GMT

So, please, somebody tell me how to defend against the automatic passes ebay seems to give lying buyers?

There is no way. Even if sellers comply with all the rules, describe items correctly and use good quality, tracked delivery services, they are still wide open to abuse of ebay's money back guarantee.

The problem is that most disputes boil down to the buyer's word against the seller's. And eBay's stated policy on disputes is that unless they are "able to determine that the item is as described" they will support the buyer.

We've all accepted this in the user agreement, but few sellers have ever considered what it means. As eBay never sees the item they are seldom able to determine whether it was correctly described. So it means that eBay's default response is to take the buyer's word that it wasn't.

The result is that in all but name all the buyer has to do is claim that it's not as described in some way. EBay will require the seller to refund them in full, including the return postage.

Just count yourself lucky if the item is returned in the condition sold, or even the same item. Because if it isn't, don't count on eBay taking your word for that either.

Every sale today is a gamble whether the buyer will abuse eBay's money back guarantee. And as sellers are not even allowed to mention any problems in feedback, it is impossible even to warn other sellers of their experience.

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Dishonest buyers

Re: Dishonest buyers