Question Re: Refunds request accidentally cancelled in Member To Member Support DO NOT DELETE

Refunds request accidentally cancelled

slie3786 — Mon, 19 Jun 2017 19:28:03 GMT

I accidentally close my refund request. I messaged the seller and they are not responding. How can i reopen the return and refund request.

Re: Refunds request accidentally cancelled

arkwebus — Mon, 19 Jun 2017 19:30:50 GMT

I am sorry to say that you cannot through eBay. Once closed you do not get another chance. I doubt the seller will help. You "may" be able to open a case in Paypal depending on the circumstances. You must escalate if you do within 2 to 20 days.

Re: Refunds request accidentally cancelled

franology — Mon, 19 Jun 2017 19:33:26 GMT

I'm afraid you can't. eBay's rule is that once a case has been closed it can't be reopened.

You could open another case in PayPal if the item you received was not as described. You need to go to your PayPal account and find the transaction number then use their Resolution Centre.