https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refund/qaa-p/5413519#M514663 <P>Yes he can.&nbsp; A seller can make a refund at any time.&nbsp; In fact, we always advise sellers to get the buyer to open a case, and refund through that case. He's stalling you.</P> <P>&nbsp;</P> <P>When your case has been open for 8 full days, timed to the minute, you should see the option to escalate it.&nbsp; when you do, your refund should follow. Do not close the case on a promise.&nbsp; Ignore the sellers messages from now on.</P> Wed, 07 Jun 2017 17:27:46 GMT 023mjc 2017-06-07T17:27:46Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refund/qaq-p/5413509 hi, I have made a purchase but it has been two weeks now and the item still has not arrived. I have open a case, can anyone tell me if the seller can make a refund while a case is open against him? The seller said he cannot and asked me to close the case. Wed, 07 Jun 2017 17:20:03 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refund/qaq-p/5413509 amassfd 2017-06-07T17:20:03Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refund/qaa-p/5413519#M514663 <P>Yes he can.&nbsp; A seller can make a refund at any time.&nbsp; In fact, we always advise sellers to get the buyer to open a case, and refund through that case. He's stalling you.</P> <P>&nbsp;</P> <P>When your case has been open for 8 full days, timed to the minute, you should see the option to escalate it.&nbsp; when you do, your refund should follow. Do not close the case on a promise.&nbsp; Ignore the sellers messages from now on.</P> Wed, 07 Jun 2017 17:27:46 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refund/qaa-p/5413519#M514663 023mjc 2017-06-07T17:27:46Z