Question Re: Negative Feedback left without trying to resolve first in Member To Member Support DO NOT DELETE

Negative Feedback left without trying to resolve first

jokpatrick — Sun, 19 Mar 2017 14:21:04 GMT

I was left very unfair and harsh feedback from a buyer who did not contact me to try and resolve the matter first

I previously had 100% untarnished feedback and endeavoured to offer good service and quality

I asked her to return the item for a full refund and she is returning it . Will the negative feedback be removed once the matter is resolved and she is refunded?

Thankyou for advice

Re: Negative Feedback left without trying to resolve first

corred — Sun, 19 Mar 2017 15:18:00 GMT

@jokpatrick

No, negative feedback is not removed simply because of a return or refund.....even after this a buyer can leave negative if they wish as it reflects the buyers overall experience....

You can request the buyer revise BUT they do not have to & eBay will not remove it