https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Appealing-a-neutral-feedback/qaa-p/4440655#M42490 <P>Hello</P> <P>&nbsp;</P> <P><EM><STRONG><FONT color="#000080"> My client ordered the item by mistake and contacted me after he received the item (within 2 days from the purchase). He wanted to return the item, so I have arranged his return and fully refunded him within 1 week (also, i have arranged for him a free return option so he didn't pay any fees for the return) and he left me a neutral feedback this morning</FONT></STRONG></EM></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Unbelievable really <IMG src="https://community.ebay.co.uk/t5/image/serverpage/image-id/56647i82420778F8820D6F/image-size/small?v=mpbl-1&amp;px=-1" alt="images.png" title="images.png" border="0" /></P> <P>&nbsp;</P> <P>This buyer <STRONG>not only</STRONG> order the item " by mistake " ( <STRONG>really</STRONG> ?) then you <STRONG>paid the return PP cost </STRONG>&amp; have been more than obliging in the light that you have lost a sell &amp;<STRONG> the reward your got was a neutral feedback </STRONG>= I despair really&nbsp;</P> <P>&nbsp;</P> <P>eBay <STRONG>won't help</STRONG> it seems so you will have to contact your buyer &amp; ask buyer to call CS &amp; have the feedback&nbsp;removed with all the associated defect for dsr's if the case</P> <P>&nbsp;</P> <P>You can send the buyer a feedback revision form but the low dsr's if any left from buyer won't be removed&nbsp;</P> <P><A href="http://pages.ebay.co.uk/help/feedback/revision-request.html" target="_blank" rel="nofollow">http://pages.ebay.co.uk/help/feedback/revision-request.html</A></P> <P><A href="http://pages.ebay.co.uk/help/feedback/revision-request.html#submit" target="_blank">How do I submit a Feedback revision request</A></P> <P>&nbsp;</P> <P>Also <STRONG>remind the buyer how detrimental this is to your account</STRONG> as you will have <STRONG>a defect</STRONG> in the light that you were more than obliging</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Or you could <STRONG>report</STRONG> the buyer for malicious bidding ( if the case)</P> <P><A href="http://tinyurl.com/Unwelcome-Malicious-Buying" target="_blank" rel="nofollow">http://tinyurl.com/Unwelcome-Malicious-Buying</A></P> <P>&nbsp;</P> <P>&amp; <STRONG>add</STRONG> the feedback this buyer has left you = Thanks as a neutral = a positive on a neutral <STRONG>with little smiley faces</STRONG> really ?</P> <P>&nbsp;</P> <P>Add the buyer's ID to your Blocked Bidders List.&nbsp;<BR /><STRONG><A href="http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin" target="_blank" rel="nofollow"><SPAN>http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlo<WBR />ckLogin</SPAN></A></STRONG></P> <P>&nbsp;</P> <P>Hope this helps also <img id="womanhappy" class="emoticon emoticon-womanhappy" src="https://community.ebay.co.uk/i/smilies/16x16_woman-happy.png" alt="Woman Happy" title="Woman Happy" /></P> Tue, 13 Oct 2015 09:13:41 GMT Anonymous 2015-10-13T09:13:41Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Appealing-a-neutral-feedback/qaq-p/4440643 <P>Hello,</P><P>&nbsp;</P><P>Today I received my first Neutral feedback. My client ordered the item by mistake and contacted me after he received the item (within 2 days from the purchase). He wanted to return the item, so I have arranged his return and fully refunded him within 1 week (also, i have arranged for him a free return option so he didn't pay any fees for the return) and he left me a neutral feedback this morning. I have contacted him to ask for the reason for this feedback. I also wanted to contact a customer support regarding this issue via the email option that they provide, but i get an error and cannot send them an email.&nbsp;I would really appreciate it if someone can give me an advice.</P> Tue, 13 Oct 2015 07:34:22 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Appealing-a-neutral-feedback/qaq-p/4440643 nagylson-hot-deals 2015-10-13T07:34:22Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Appealing-a-neutral-feedback/qaa-p/4440693#M42499 <P>Ebay "might just"&nbsp; help, because the comments and smilies conflict with the less than positive grey dot. If CS agree to remove the feedback, ask them if they will remove the star ratings and defect too. Don't know if you'll have any luck because ebay staff seem to live on their own planet, but worth a try.</P> Tue, 13 Oct 2015 08:19:16 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Appealing-a-neutral-feedback/qaa-p/4440693#M42499 023mjc 2015-10-13T08:19:16Z