https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Working-iphone/qaa-p/5194183#M397107 <P>Tell the buyer to open a not as described dispute in the resolution centre and you reply return for a refund</P> <P>You send a pre paid label for the return</P> <P>Once you have your item back then you go back to the resolution centre and allow ebay to refund and take the money from your paypal account</P> <P>You get your final value fees back straight away</P> <P>&nbsp;</P> <P>Ebay will force you to do this</P> <P>Hopefully you will get your phone back in the same order as you sent it and can sell it again&nbsp;</P> <P>Make sure you do it all through the resolution centre&nbsp;</P> <P>Dont refund straight from paypal as you will get a defect on your account</P> Thu, 19 Jan 2017 07:46:37 GMT redwick1 2017-01-19T07:46:37Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Working-iphone/qaq-p/5194177 Sold iPhone 4s unlocked and was using o2 payg sim on iPhone 4s no problems at all .. buyer says phones not working ..sim problem and signal they say they have tried putting SIM cards in but not working which is not right as I no my iPhone is working tiptop.. what shall I do.. thanks Thu, 19 Jan 2017 07:40:02 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Working-iphone/qaq-p/5194177 lexibaby45 2017-01-19T07:40:02Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Working-iphone/qaa-p/5194183#M397107 <P>Tell the buyer to open a not as described dispute in the resolution centre and you reply return for a refund</P> <P>You send a pre paid label for the return</P> <P>Once you have your item back then you go back to the resolution centre and allow ebay to refund and take the money from your paypal account</P> <P>You get your final value fees back straight away</P> <P>&nbsp;</P> <P>Ebay will force you to do this</P> <P>Hopefully you will get your phone back in the same order as you sent it and can sell it again&nbsp;</P> <P>Make sure you do it all through the resolution centre&nbsp;</P> <P>Dont refund straight from paypal as you will get a defect on your account</P> Thu, 19 Jan 2017 07:46:37 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Working-iphone/qaa-p/5194183#M397107 redwick1 2017-01-19T07:46:37Z