https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-Goods/qaa-p/4416681#M35405 <P>If it's a UK seller, open a case in the resolution centre for "item doesn't match the description" and ebay will send a pre paid returns label charged to the sellers account.</P> <P>&nbsp;</P> Wed, 23 Sep 2015 20:05:08 GMT 023mjc 2015-09-23T20:05:08Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-Goods/qaq-p/4416660 <P>I need to return items that arrived damaged and the seller has refused to organise a courier to collect. Do I have to pay to return the items or is the cost the responsibility of the seller?</P> Wed, 23 Sep 2015 19:54:30 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-Goods/qaq-p/4416660 rezn1k 2015-09-23T19:54:30Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-Goods/qaa-p/4416681#M35405 <P>If it's a UK seller, open a case in the resolution centre for "item doesn't match the description" and ebay will send a pre paid returns label charged to the sellers account.</P> <P>&nbsp;</P> Wed, 23 Sep 2015 20:05:08 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-Goods/qaa-p/4416681#M35405 023mjc 2015-09-23T20:05:08Z