Question Re: Return an item in Member To Member Support DO NOT DELETE

Return an item

belladog012013 — Wed, 23 Sep 2015 15:39:54 GMT

Hi I have just purchased a pair of shoes from eBay. I can't get my feet into them so I have contacted the seller. The seller will refund me but I have to cover the return postal costs? Why is this the case, and why should I be out of pocket if the item is inadequate? Can you advise me please?

Lynn

Re: Return an item

**peaseblossom** — Wed, 23 Sep 2015 15:53:37 GMT

If they are the wrong size and the seller is in the UK they should pay return postage.

If they refuse file a dispute here:

http://resolutioncentre.ebay.co.uk/

Select: "I received an item that does not match the seller's description."

and escalate it to a claim after 8 days.

Re: Return an item

*vyolla* — Wed, 23 Sep 2015 15:58:39 GMT

The shoes would only be not as described if they were listed as one size, and labelled as another.

Sellers do not have to pay return postage for shoes that just don't fit.

If the shoes are a style that is very pointy, your usual shoe size will not fit and you may need a size up (that's what I find, anyway).

It would be unfair to expect the seller to be out of pocket, let alone give them a defect for it.

Re: Return an item

*vyolla* — Wed, 23 Sep 2015 16:07:50 GMT

Re: Return an item

julie19090_0 — Wed, 23 Sep 2015 16:11:06 GMT

It all depends on whether the seller sent you the wrong size or if your feet simply don't fit into them.

If the seller sent a different size to that on the listing then they should pay for the return. If your feet won't fit into them, but they are the size ordered, then that isn't the sellers fault.

I have shoes which range from a size 3 to a size 5, even within the same brand.

You also get the confusion between US & UK sizes. Are you sure you ordered the correct size?