https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Neutral-feedback/qaa-p/4997584#M285367 <P>Hello,</P> <P>&nbsp;</P> <P>100% agree that buyers should contact a seller first to give them a chance to resolve the problem, and not use feedback as a sounding board.</P> <P>&nbsp;</P> <P>You have resolved the problem, as best you can with a refund, so there is no harm in politely sending a message to them asking if they would rescind the neutral feedback, if they agree, you then send them a feedback revision to complete.</P> Wed, 07 Sep 2016 18:42:53 GMT tressygirl 2016-09-07T18:42:53Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Neutral-feedback/qaq-p/4997577 Is there any way of removing feedback if you refund someone after they've given you a neutral rating... I sent an item which the buyer has stated as being incompete weeks after receiving it ( not sure it was incomplete or I'm being duped) and never contacted me to say so..., I would've refunded her without issue so this is annoying to say the least. Wed, 07 Sep 2016 18:37:28 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Neutral-feedback/qaq-p/4997577 spackygearflint 2016-09-07T18:37:28Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Neutral-feedback/qaa-p/4997584#M285367 <P>Hello,</P> <P>&nbsp;</P> <P>100% agree that buyers should contact a seller first to give them a chance to resolve the problem, and not use feedback as a sounding board.</P> <P>&nbsp;</P> <P>You have resolved the problem, as best you can with a refund, so there is no harm in politely sending a message to them asking if they would rescind the neutral feedback, if they agree, you then send them a feedback revision to complete.</P> Wed, 07 Sep 2016 18:42:53 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Neutral-feedback/qaa-p/4997584#M285367 tressygirl 2016-09-07T18:42:53Z