Question Re: Chinese phone. in Member To Member Support DO NOT DELETE

Chinese phone.

northwick53 — Wed, 27 Apr 2016 12:46:03 GMT

I bought a Samsung phone from a guy in China (brand new) I have had nothing but problems, it freezes constantly, it turns itself off, and when trying to read on the Kindle app it will scroll thru pages as if it has a life of its own, only removing the battery will stop it. The seller told me to restore factory settings, which I have but the problems persist. I took it into a local phone repairer and the guy suspects it's a fake. I have asked to return it, but apparently a return label cannot be sent, and the seller wants me to send it back untracked!!! What should I do?

THANKS FOR YOUR REPLIES, FOR SOME REASON I CAN'T REPLY (IS IT JUST ME?) THE MESSAGE RE HAVING TO PAY FOR THE RETURN MYSELF WAS FROM EBAY:-

XXXXXXX let us know that they can't buy a return postage label for you to use for Samsung Galaxy S III GT-I9300 - 16GB - Pebble Blue(Unlocked) Android Smartphone.

The seller is still responsible for return postage costs, so contact them to arrange return postage.

See return details

Re: Chinese phone.

plpmr — Wed, 27 Apr 2016 11:33:34 GMT

Open a not as described case.

Read of the eBay money back guarantee and follow the instructions carefully -

http://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html

As it's not as described the seller has to cover the return costs and you must return it tracked.

Re: Chinese phone.

temperate_porcine — Wed, 27 Apr 2016 11:49:17 GMT

@northwick53 this thread may be of interest to you, particularly post # 8 from our community manager:

http://community.ebay.co.uk/t5/Seller-Central/New-rules-on-who-pays-return-costs-from-abroad/td-p/4799940