https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/My-item-doesn-t-match-the-listing-description/qaa-p/7035960#M1296133 <P>Open a not as described dispute at the bottom of the page under Resolution Centre.</P> <P>Escalate it&nbsp;after a full 3 days of opening the dispute.</P> <P>The seller needs to send a pre paid label for the return.</P> <P>If they dont then ebay should when you escalate the dispute.</P> <P>Make sure it goes back tracked and that the tracking is in the dispute.</P> <P>You have 30 days from the day of delivery to open a dispute in ebay</P> <P>&nbsp;</P> <P>Read up on the Ebay money back guarantee</P> <P><A href="https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210" target="_blank">https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210</A></P> Wed, 28 Jul 2021 21:14:38 GMT redwick1 2021-07-28T21:14:38Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/My-item-doesn-t-match-the-listing-description/qaq-p/7035956 <P>Hello, i received item, which doesn't match the listing description, this item is laptop and some lf the keys on the keyblard is damaged, i sent massage to seller aboit this, but nothing is answer. What can i do? I want to fix this problem. Please help.</P> Wed, 28 Jul 2021 21:10:15 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/My-item-doesn-t-match-the-listing-description/qaq-p/7035956 ivanugrechelidz-0 2021-07-28T21:10:15Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/My-item-doesn-t-match-the-listing-description/qaa-p/7035960#M1296133 <P>Open a not as described dispute at the bottom of the page under Resolution Centre.</P> <P>Escalate it&nbsp;after a full 3 days of opening the dispute.</P> <P>The seller needs to send a pre paid label for the return.</P> <P>If they dont then ebay should when you escalate the dispute.</P> <P>Make sure it goes back tracked and that the tracking is in the dispute.</P> <P>You have 30 days from the day of delivery to open a dispute in ebay</P> <P>&nbsp;</P> <P>Read up on the Ebay money back guarantee</P> <P><A href="https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210" target="_blank">https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210</A></P> Wed, 28 Jul 2021 21:14:38 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/My-item-doesn-t-match-the-listing-description/qaa-p/7035960#M1296133 redwick1 2021-07-28T21:14:38Z