Question Re: Why do I have to refund for a missing order when I ha... in Member To Member Support DO NOT DELETE

Why do I have to refund for a missing order when I have proof of posting

pauoxb_37 — Wed, 28 Jul 2021 13:39:45 GMT

Surely I don't have to do a refund for missing order when I have proof of posting should i

Re: Why do I have to refund for a missing order when I ha...

pixiesen2012 — Wed, 28 Jul 2021 13:42:04 GMT

proof of posting shows something was posted,

you have to have proof the item was received

if you don't have a code number on your proof of posting that shows the item was delivered you have to refund the buyer and use the proof of posting to claim from Royal Mail

Re: Why do I have to refund for a missing order when I ha...

**peaseblossom** — Wed, 28 Jul 2021 13:42:52 GMT

You need tracking proof of delivery, not just proof of posting. You can claim compensation for yourself.

Re: Why do I have to refund for a missing order when I ha...

red_magpie — Wed, 28 Jul 2021 13:43:14 GMT

Surely I don't have to do a refund for missing order when I have proof of posting

If you had read eBay's terms and conditions, especially its money back guarantee to buyers, you would have known that eBay requires proof of delivery, not proof of posting.

Those are the terms you accepted.

Re: Why do I have to refund for a missing order when I ha...

pauoxb_37 — Wed, 28 Jul 2021 13:49:30 GMT

Sorry I'm the sender so it was not a tracking postage so can I still claim from royal mail

Re: Why do I have to refund for a missing order when I ha...

purveyor_of_tat — Wed, 28 Jul 2021 13:58:00 GMT

Yes, you can claim compo from RM. You need to wait 10 days before claiming.