https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Closed-Request-Before-Resolution/qaa-p/7034432#M1295373 <P>unless you escalate a case it closes - try opening a PayPal case and go for a refund not a replacement.</P> Tue, 27 Jul 2021 12:17:40 GMT plpmr 2021-07-27T12:17:40Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Closed-Request-Before-Resolution/qaq-p/7034381 <P>Hi</P><P>I had an open request because the seller didn't provide a repalcement for a faulty item or a refund and is being difficult and stalling. I have had regular contact with the seller as recently as yesterday. Today ebay sent an email saying my request was closed due to no activity. I have no way to contact ebay about this and all avenues online are closed off to me. Any ideas?</P> Tue, 27 Jul 2021 11:37:27 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Closed-Request-Before-Resolution/qaq-p/7034381 lassungi 2021-07-27T11:37:27Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Closed-Request-Before-Resolution/qaa-p/7034432#M1295373 <P>unless you escalate a case it closes - try opening a PayPal case and go for a refund not a replacement.</P> Tue, 27 Jul 2021 12:17:40 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Closed-Request-Before-Resolution/qaa-p/7034432#M1295373 plpmr 2021-07-27T12:17:40Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Closed-Request-Before-Resolution/qaa-p/7034453#M1295382 Thank you. I’ve already done all that. Tue, 27 Jul 2021 12:35:17 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Closed-Request-Before-Resolution/qaa-p/7034453#M1295382 lassungi 2021-07-27T12:35:17Z