https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-not-received/qaa-p/7034223#M1295270 <P>If you are being made to refund buyers even&nbsp;through the tracking record confirms delivery to their address it sounds as though you are doing something wrong.</P> <P>&nbsp;</P> <P>Are you uploading the tracking number to eBay correctly? You MUST do this before the buyer opens a case, see: <A href="https://www.ebay.co.uk/help/selling/posting-items/tracking-items-youve-sold?id=4088" target="_blank" rel="noopener">https://www.ebay.co.uk/help/selling/posting-items/tracking-items-youve-sold?id=4088</A><BR /><BR /></P> <P>If you have done everything correctly and the case is still found against you, you can appeal the decision: &nbsp;<A href="https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item-sellers?id=4369" target="_blank" rel="noopener">https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item-sellers?id=4369</A></P> Tue, 27 Jul 2021 09:27:46 GMT red_magpie 2021-07-27T09:27:46Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-not-received/qaq-p/7034129 <P>How are people dealing with missing items, when you have GPS information from the courier saying the item has been delivered to the correct address and the correct name has been given, case opened by the buyer for non delivery a few days later and ebay refunding. Second time this has happened to us this year.&nbsp;</P> Tue, 27 Jul 2021 08:30:49 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-not-received/qaq-p/7034129 borderbitz 2021-07-27T08:30:49Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-not-received/qaa-p/7034223#M1295270 <P>If you are being made to refund buyers even&nbsp;through the tracking record confirms delivery to their address it sounds as though you are doing something wrong.</P> <P>&nbsp;</P> <P>Are you uploading the tracking number to eBay correctly? You MUST do this before the buyer opens a case, see: <A href="https://www.ebay.co.uk/help/selling/posting-items/tracking-items-youve-sold?id=4088" target="_blank" rel="noopener">https://www.ebay.co.uk/help/selling/posting-items/tracking-items-youve-sold?id=4088</A><BR /><BR /></P> <P>If you have done everything correctly and the case is still found against you, you can appeal the decision: &nbsp;<A href="https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item-sellers?id=4369" target="_blank" rel="noopener">https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item-sellers?id=4369</A></P> Tue, 27 Jul 2021 09:27:46 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-not-received/qaa-p/7034223#M1295270 red_magpie 2021-07-27T09:27:46Z