Question Re: Buyer issue in Member To Member Support DO NOT DELETE

Buyer issue

seabrow-70 — Fri, 23 Jul 2021 19:19:27 GMT

Hello, I believe I am going to have a problem with someone I recently sold too. Prior to the sale there were lots of messages which in hindsight was a red flag. On Monday I dispatched 21 items to various buyers, all my items state that parcels will be sent Royal mail 2nd class. Within a couple of hours of dispatch I was getting messages asking for a tracking number. I explained that as per sale details it was sent by the above I sent a screen shot of the receipt with the reference number. Of all the items sent on that day this buyer is the only one supposedly yet to receive the item. I have looked through the buyer feedback and although it shows as 100% there are regular comments for this same sort of issue. I believe that I am being set up to have to refund this person but feel that I maybe getting lied too. I have only started recently selling on a regular basis and I am not sure what should happen in cases like this especially as the buyer appears to do this every so often. Any advice or guidance would be appreciated? Thank you

Re: Buyer issue

fargvs — Fri, 23 Jul 2021 19:28:08 GMT

You can track the delivery status of those parcels using the 16 digit Reference number on the receipts here >

https://www.royalmail.com/track-your-item Ebay will accept confirmed delivery if a case is raised.

Re: Buyer issue

seabrow-70 — Fri, 23 Jul 2021 19:29:32 GMT

Thank you so much. It is really positive to hear. Thank you again

Re: Buyer issue

1956glyn — Fri, 23 Jul 2021 19:32:23 GMT

On your receipt for the item is there a 16 digit bar code? If yes go to royal Mails track and trace site and see if it says delivered.

Add the 16 digit bar code to Ebay if it shows as delivered. This in theory should protect you, if it shows as delivered, if the buyer opens a not received case.

Re: Buyer issue

arkwebus — Fri, 23 Jul 2021 19:43:17 GMT

When you send the item ["despatch"] enter the 16 digit number into te sale summary. It does not provide "tracking" as such but it does record "scanned at doorstep". If it does not show anything then - perhaps stating the obvious - it has not been scanned.

The idea of entering it is that if the buyer opens a "Non receipt" case [and if it does show scanned] then eBay will close the case "without troubling you". As to supplying "tracking" to the buyer. Well he may be eagerly looking out for his goods but tracking is for the benefit of the seller so I certainly would not do so.

@seabrow-70