Question Re: Question regarding returning of an item in Member To Member Support DO NOT DELETE

Question regarding returning of an item

tooltrader_middlesbrough — Fri, 23 Jul 2021 10:45:44 GMT

Hi all,

I have a customer who has requested to return a faulty item to me past the 30day window.

Messaging them and they have agreed they would like a replacement and I have said they can keep/dispose of the faulty one.

All fine, however I have managed to click 'accept return' and it is now asking me to upload a returns label etc.

Is there anything me or my buyer can do to cancel the need for the returns label and for me to get the hold released on the payment.

Totally my fault in clicking to accept return.

Thank you

tobiasd4 — Fri, 23 Jul 2021 10:49:52 GMT

Buyer can close the case.

tooltrader_middlesbrough — Fri, 23 Jul 2021 10:52:44 GMT

Thank you I was a bit worried eBay may step in and auto issue a returns label if I didn't upload one first

tobiasd4 — Fri, 23 Jul 2021 11:01:04 GMT

If buyer doesn't use label, ebay don't charge you.