Question Re: Faulty fan in Member To Member Support DO NOT DELETE

Faulty fan

aaftab.mughal — Fri, 23 Jul 2021 08:39:04 GMT

I purchased a rather expensive fan (£125) a few days ago. I assembled it and the buttons on the fan don't work properly. Only with the supplied remote does the fan work. I contacted the seller and they told me to contact the manufacturer and wasn't very helpful. What can I do?

Re: Faulty fan

arkwebus — Fri, 23 Jul 2021 08:45:25 GMT

How many times ...

If something is faulty [or if in your view it is faulty] do not contact the seller. You get such "quality advice" as here if you do.😃. The seller is responsible not the "manufacturer".

Simply go to the resolution centre and open a not as described case. The seller will send a label to return and when you do will refund. Hopefully. Opening the case notifies the seller and eBay.

If he does not send a label or does not refund then after 3 full business days escalate the case to eBay

@aaftab.mughal

Re: Faulty fan

aaftab.mughal — Fri, 23 Jul 2021 09:02:49 GMT

Ok thank you. I looked at eBay help and they said contact the seller.