Question Re: Buyer not responding in Member To Member Support DO NOT DELETE

Buyer not responding

henrlynn — Thu, 22 Jul 2021 06:53:45 GMT

Sold an item (collection only), buyer paid, funds cleared but buyer hasn't replied to two requests to arrange collection?

Re: Buyer not responding

john1297576 — Thu, 22 Jul 2021 07:18:17 GMT

All you can do now is to set a time limit say 7 days and if still not collected, cancel the sale using problem with buyers address as the reason. That shoud refund the buyer and the only cost to you should be the 30p Fixed fee.

Collection Items should be cash on Collection, that would solve this sort of problem.If they didn't arrange to collect you could cancel after 4 days as a Non Payer.

Re: Buyer not responding

redwick1 — Thu, 22 Jul 2021 07:22:45 GMT

Which item was it?.

Was it the bricks as they are cheap and too late to do anything on ebay

They may have just changed their mind

If it is one of the other dearer items then you would think they will eventually pick up

You could contact them once more and ask them if they wish to cancel

and if they do cancel Buyer requested to cancel

If not then you would probably have to wait