Question Re: Lost item in Member To Member Support DO NOT DELETE

Lost item

fox4472 — Wed, 21 Jul 2021 21:54:19 GMT

Hi, I am just wondering how to receive a refund from royal mail for an item that's been lost. I don't have the receipt for the item I'm selling and just wondered how to go about getting the value back. Royal Mail lost something before and because I didn't have the receipt for the item only my postage receipt that's all they would refund. Thanks x

Re: Lost item

tressygirl — Thu, 22 Jul 2021 04:41:20 GMT

That is correct if you have not kept that proof of postage you have no proof of the item being sent so Royal Mail cannot compensate you.

Keep those proofs safe for 13 months. There is a chargeback a buyer can use up to 12 months from purchase, that proof is your only safeguard here not to refund and pay a £14 ad min fee too.

Re: Lost item

fox4472 — Thu, 22 Jul 2021 06:49:03 GMT

Thanks, I always have my receipt for postage I am asking over the item value. How would I get the value of the item without that receipt. Some items of clothing I am selling I have had for years so not got the receipt. Thanks x

Re: Lost item

john1297576 — Thu, 22 Jul 2021 06:58:41 GMT

It is between you and Royal Mail. There is no way for anyone to remake the rules, if they require evidence of value. A print of the actual sale page used to be good enough, as I am sure that the price you sold for, would be less than you actually paid for the item.

Re: Lost item

tressygirl — Thu, 22 Jul 2021 07:01:07 GMT

For a claim with Royal Mail for a second hand item, you can print off the transaction on eBay, showing the price the buyer paid, so that is the amount you are now claiming.

Re: Lost item

fox4472 — Thu, 22 Jul 2021 07:07:00 GMT

Thanks for your help x

Re: Lost item

tressygirl — Thu, 22 Jul 2021 10:23:11 GMT

You are very welcome !