Question Re: Damaged item during shipping in Member To Member Support DO NOT DELETE

Damaged item during shipping

beelal — Wed, 21 Jul 2021 13:56:56 GMT

I bought an item which is still on its way but the shipping/tracking details state that item is damaged due to packaging problem.

I have contacted the seller but he did not reply.

What can ebay do to help me?

Re: Damaged item during shipping

ruby*tuesday — Wed, 21 Jul 2021 14:02:25 GMT

Once you have Received the Item just open an Ebay Returns Case for Item Not As Described. The Seller has just 3 Business Days to Accept the Return and generate a Returns Label. If they don't just Escalate the Case for EBay to Step in after 4 days.

Re: Damaged item during shipping

redwick1 — Wed, 21 Jul 2021 14:02:27 GMT

You need to wait until you receive it and then if it is damaged you open a not as described dispute in the resolution centre at the bottom of the page

If you dont receive it then that is the dispute you open

Follow the instructions carefully

No one can do it until you have either received it or it is past the latest estimated day of delivery on the listing

Re: Damaged item during shipping

plpmr — Wed, 21 Jul 2021 14:09:35 GMT

these are the UK boards and you are in Sweden, best log into your designated site - https://www.ebay.com/