Question Re: Disputes in Member To Member Support DO NOT DELETE

Disputes

nicboulto_5 — Wed, 21 Jul 2021 12:41:45 GMT

Hi has anybody had a dispute filed against them, even though a buyer has confirmed delivery and payment? My only downfall was that tracking was not included. I have now been charged dispute fees because I did not have a number to proceed in the dispute process?

Re: Disputes

redwick1 — Wed, 21 Jul 2021 12:46:56 GMT

Without tracking or the 16 digit code from a post office receipt you will always lose a case.

If it was a 1st or 2nd class packet then it has a code which acts as tracked

You seem to sell that way and some of your items would have been big enough for a packet did you check the receipts

You always put that on the item in your sold section as soon as you post it in case or problems

Re: Disputes

nicboulto_5 — Wed, 21 Jul 2021 12:57:02 GMT

Thanks for your reply. Buyer has told me that she did not raise the dispute and knows nothing about it. She thinks her account has been hacked. I have spoken to eBay and they are not looking into this dispute dispite the messages we have between each other. She is confirming all is well and she has no problem. I have asked to close it down but says she has nothing to close? Frustrating?

Re: Disputes

redwick1 — Wed, 21 Jul 2021 13:00:27 GMT

If she thinks her account has been hacked then she should be sorting that our especially if is effecting you. However there is nothing you can do to force her. If the case has closed all you can do is to appeal again but ebay is not likely to do anything