Question Re: Returns case proof not even looked at in Member To Member Support DO NOT DELETE

Returns case proof not even looked at

supersaintjan — Wed, 21 Jul 2021 11:07:21 GMT

I have had a buyer clearly abuse the returns system and I provided all the evidence to prove that they lied however the case has gone against me and eBay has refunded the buyer without even looking at the evidence. Where is the seller protection?? Absolutely fuming.

Re: Returns case proof not even looked at

plpmr — Wed, 21 Jul 2021 11:59:57 GMT

as you give no details one cannot comment/advise.

Re: Returns case proof not even looked at

supersaintjan — Wed, 21 Jul 2021 12:40:08 GMT

The buyer claimed that the jeans weren't 36" waist and not stretch jeans. The photos provided clearly show that they are. The evidence is clear and yet eBay didn't look at this.

Re: Returns case proof not even looked at

tobiasd4 — Wed, 21 Jul 2021 15:36:29 GMT

Ebay cases are automated, ebay never look at evidence.

You should have issued returns label through case, refund on return, then appealed.