Question Re: Seller not replied in Member To Member Support DO NOT DELETE

Seller not replied

lands_boys — Wed, 21 Jul 2021 08:59:52 GMT

Hi there

I purchased an item for £25 on my credit card and contacted the seller after I won to collect, unfortunately the seller hasn't replied after I sent 3 messages over a week, how do u get my money back ?

Re: Seller not replied

arkwebus — Wed, 21 Jul 2021 09:04:30 GMT

It is always a good idea to agree to pay cash. If the seller does not reply simply open a non-receipt case in the resolution centre [link below] and escalate after 3 full business days if needed. Do not get into discussion with the seller [save - perhaps - "sorry come round this evening to ..."]

@lands_boys

Re: Seller not replied

lands_boys — Wed, 21 Jul 2021 09:13:49 GMT

Hi thanks for your reply,
Can you send me the link,
Many thanks,

Sent from my iPhone

Re: Seller not replied

arkwebus — Wed, 21 Jul 2021 10:29:13 GMT

"Resolution centre" is at the bottom - or bottom right - of most pages. Just click on the words and you will be taken there

@lands_boys