https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaa-p/7028268#M1292526 <P><EM>So what should I do.</EM></P> <P>&nbsp;</P> <P>You have answered your own question. Don't close the case, and if necessary escalate it for eBay to step in.</P> <P>&nbsp;</P> <P>One of the most common reasons why buyers lose out on a refund is that the seller persuades them to close the case on the promise of a replacement. Once closed, the case can't be reopened, whether or not the replacement arrives, or arrives damaged or faulty.</P> <P>&nbsp;</P> <P>On eBay it's always best to get your refund, they buy the item again if you still want it.</P> Wed, 21 Jul 2021 08:18:10 GMT red_magpie 2021-07-21T08:18:10Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaq-p/7028245 <P>I've been asked by a seller to close a return for an appliance that was damaged in transit so they can send a replacement. If I do that I won't be covered by eBay if the item isn't sent. So what should I do.</P> Wed, 21 Jul 2021 07:58:31 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaq-p/7028245 sandypiet 2021-07-21T07:58:31Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaa-p/7028268#M1292526 <P><EM>So what should I do.</EM></P> <P>&nbsp;</P> <P>You have answered your own question. Don't close the case, and if necessary escalate it for eBay to step in.</P> <P>&nbsp;</P> <P>One of the most common reasons why buyers lose out on a refund is that the seller persuades them to close the case on the promise of a replacement. Once closed, the case can't be reopened, whether or not the replacement arrives, or arrives damaged or faulty.</P> <P>&nbsp;</P> <P>On eBay it's always best to get your refund, they buy the item again if you still want it.</P> Wed, 21 Jul 2021 08:18:10 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaa-p/7028268#M1292526 red_magpie 2021-07-21T08:18:10Z