Question Re: Information in Member To Member Support DO NOT DELETE

Information

mopar893822 — Tue, 20 Jul 2021 12:49:54 GMT

Hi,4 months ago,I bought a battery, starter charger kit,sealey,£185, of eBay,it is now faulty, have contacted the seller, they have informed me that, you only get 3 months, to return it and get a refund,I can send it back to them,so they can check it, repair or replace,was told it's eBay policy, regarding the 3 months,is this correct, thanks

Re: Information

redwick1 — Tue, 20 Jul 2021 12:54:08 GMT

You have 30 days to open a not as described on ebay

Ebay and paypal money back guarantees are for items that are not as described when they arrive

and not a warranty.

Any warranty is between you and the seller.

If they are business in the UK then contact Citizens Advice for their help.

If overseas or a private seller then there is nothing you can do.

See the bottom of the page on the link where it says

Ebay Money Back Guarantee is not a product warranty

https://www.ebay.co.uk/pages/help/policies/money-back-guarantee.html#receive

Re: Information

**peaseblossom** — Tue, 20 Jul 2021 12:55:14 GMT

Yes, ebay's deadline is only 30 days. Paypal's is longer at 180 days but it's still for "not as described" items rather than warranties. If you used your credit card you could give them a ring and see if they can help.