Question Re: Dispute Fee in Member To Member Support DO NOT DELETE

Dispute Fee

tahzan-62 — Mon, 19 Jul 2021 04:16:26 GMT

A buyer has scammed me saying he has not received the virtual items & wants a refund, all was recorded. I then found out virtual items aren't allowed to be sold but I already made a dispute comeback at that point, I didn't think it would charge me as I was just showing proof?? Now I have to pay £14 for what? For giving £600 worth of items & being scammed? How do I avoid this, I've already lost to this scammer, I do not want to pay this extra fee for absolutely nothing.

Re: Dispute Fee

ruby*tuesday — Mon, 19 Jul 2021 04:37:51 GMT

Your Listing Description and demands are totally against Ebay Policy. The £14.00 sounds like a PayPal Processing Fee for a Bank Charge Back. Did your Non Buyer claim Unauthorised Use of their Credit Card?

Re: Dispute Fee

tahzan-62 — Mon, 19 Jul 2021 04:47:02 GMT

Yes, unfortunately by the time I figured out it went against it, it was
already too late:(

And the buyer said to their bank that they didn't recognize the transaction
which was a clear lie. I get they will refund the amount, however I do not
think it's fair one bit that I'm getting charged £14 on top of that, I
didn't even know responding back to the dispute thing would charge me or
else I'd have avoided it. Is there a way I can make them understand and not
make me pay the £14, it's really unfair:(

I don't know much about these things as that is the first item I was
selling, not knowing it's against eBay because I saw so many others sell
these types of virtual items so naturally I'd think it's acceptable. At
this point I really feel like eBay is just taking advantage of me as I'm a
newbie to all this.. do you know what can be done so I can avoid paying the
fee I had no clue about?:(

Re: Dispute Fee

ruby*tuesday — Mon, 19 Jul 2021 05:05:27 GMT

Sorry but no. It is an Admin Fee. PayPal had to deal with the Unauthorised Use Claim.

Re: Dispute Fee

tahzan-62 — Mon, 19 Jul 2021 05:07:02 GMT

But how is that fair? I had no warning that I'd be charged for it?:(