Question Re: Can I appeal claims an item I sold was counterfeit? in Member To Member Support DO NOT DELETE

Can I appeal claims an item I sold was counterfeit?

charliecarson1 — Sat, 17 Jul 2021 21:55:06 GMT

Hi,

So I sold a laptop a few days ago that I'm 100% certain is genuine, considering I used it, and verified it had the correct internals (like GPU CPU and all that) on top of a 144hz display which would be very strange to be in a counterfeit item in my opinion. On top of this, the person I bought from has sent me proof of their purchase from amazon verifying the laptop isn't counterfeit (I have the invoice on my PC) but yesterday I had an email telling me the item was counterfeit

Again I am 100% certain this is not correct and the laptop is not counterfeit and I have an invoice to prove it. Where can I go to appeal this, and what evidence will I need to prove the laptop is real. I sold this laptop with buying another in mind for uni and I cant just lose £800 on some random person filing a false claim.

What should I do?

Re: Can I appeal claims an item I sold was counterfeit?

red_magpie — Sat, 17 Jul 2021 22:12:19 GMT

Have you posted it yet?

If so, you can only wait and see what the buyer does. If they open a case under eBay's money back guarantee, eBay will automatically find in their favour. (They would do this anyway, even without it being reported as counterfeit.) Theoretically you could appeal, but the chance of winning is small and you could easily end up losing both the laptop and your money.

The probability is that it was reported by the brand owner under eBay's VERO scheme, see foot of page.

In 2011 eBay was reportedly ordered by a French court to pay over £30 million in damages for failing to prevent the sale of counterfeit merchandise here. The court also ruled that rights owners were entitled to insist that some branded goods should only be sold by trained staff in approved places.

Fast forward ten years, and eBay's VERO scheme gives registered brand owners owners the right to report any item that they consider infringes their right to the brand name. EBay has undertaken to remove any reported item from sale.

I would strongly advise against ether appealing or trying to relist it. I very much doubt whether anyone would bother to look at your evidence. EBay isn't going to risk arguing with the big brand names, and small sellers are expendable. It takes very few reports to be banned from selling.

Re: Can I appeal claims an item I sold was counterfeit?

charliecarson1 — Sat, 17 Jul 2021 22:19:58 GMT

The claim was sent AFTER I posted. seems **bleep**ty eBay wouldn't have some sort of countermeasure to prevent this. How would they even know its counterfeit?

Re: Can I appeal claims an item I sold was counterfeit?

charliecarson1 — Sat, 17 Jul 2021 22:38:18 GMT

where would I go to appeal this, I can't find where to go