Question Re: overseas return con??? in Member To Member Support DO NOT DELETE

overseas return con???

blackbird4290 — Sat, 17 Jul 2021 09:42:25 GMT

had a return raised for a faulty item which i shipped to an address in the UK. i find out that the customer is at an address in south africa, and the shipping between UK and there is his own responsibility. he wants to claim for import charges etc, something that had nothing to do with me. he has also changed the reason for returning from faulty to not as described.

trying to find a way for ebay to interercede as i belive its fradulant

Re: overseas return con???

redwick1 — Sat, 17 Jul 2021 09:50:37 GMT

If it went to a UK address then that is where it should be sent back from

You are on the Globel Shipping programme so you need to make sure ebay know it was GSP

You would have sent it to the hub in Lichfield

You only pay the postage in the UK

See the link on how GSP works

https://www.ebay.co.uk/help/global-shipping-programme/default/global-shipping-programme?id=4646

Re: overseas return con???

plpmr — Sat, 17 Jul 2021 10:57:49 GMT

eBay state that the buyer is not covered -

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee?id=4210&st=12&pos=1&query=eBay%20Money%20Back%20Guarantee&intent=buyer%20protection&context=DEFAULT_BUYER#specialcoverage-snad

Exclusions and special coverage when the item doesn't match the listing

The item was sent to another address after original delivery

Covered:

The item was forwarded as part of an eBay programme such as:
- Global Shipping Programme
- eBay Authenticity Guarantee

Not covered:

The buyer used third-party freight forwarding or mail redirection