https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaa-p/7023248#M1290183 <P>If you returned through an ebay case and you have tracked proof of delivery, then you just escalate the case to ebay&nbsp; Sellers have nochoice they either refund or ebay does it for them.</P> <P>&nbsp;</P> <P>I can only assume that you have done a DIY return and not involved Ebay by opening a case. If so while you can still open a Not As Described case, unless you have tracking proving delivery you will get nowhere.</P> <P>&nbsp;</P> <P>Ebay does put the Money Back Guarantee top right of EVERY listing, the intention is that buyers read it and follow instructions then things work smoothly.</P> Fri, 16 Jul 2021 07:40:17 GMT john1297576 2021-07-16T07:40:17Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaq-p/7023220 <P>A seller will not refund me although I have sent the item back and is bad at communicating&nbsp;</P> Fri, 16 Jul 2021 07:21:20 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaq-p/7023220 diddlesdave 2021-07-16T07:21:20Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaa-p/7023248#M1290183 <P>If you returned through an ebay case and you have tracked proof of delivery, then you just escalate the case to ebay&nbsp; Sellers have nochoice they either refund or ebay does it for them.</P> <P>&nbsp;</P> <P>I can only assume that you have done a DIY return and not involved Ebay by opening a case. If so while you can still open a Not As Described case, unless you have tracking proving delivery you will get nowhere.</P> <P>&nbsp;</P> <P>Ebay does put the Money Back Guarantee top right of EVERY listing, the intention is that buyers read it and follow instructions then things work smoothly.</P> Fri, 16 Jul 2021 07:40:17 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaa-p/7023248#M1290183 john1297576 2021-07-16T07:40:17Z